A final exchange with Viddler support.
Posted on: July 24, 2014 /
In a post I wrote in march, I talked about the fact that Viddler would be deleting personal accounts that month. I also said that I archived the email and forgot about it. I said that since I didn’t have a good backup strategy back in 2008 when I uploaded my bungee jumping video to Viddler, I didn’t have a copy of the video, and attempts to download it had failed at the time. On July 22nd, Viddler sent me a final notice for personal account deletion:
This is your final notice.
Viddler will be completing a final delete of all personal accounts on July 31, 2014. You have indicated that you wanted to download your content and not continue service. Please download the content from your Viddler account by July 30, 2014.
If you fail to download your content by July 30, 2014, there will be a minimum $250 USD charge to recover your files.
If you would like to upgrade your account to a Basic account at $25/month, please let us know via email by 6:00pm EDT on July 30 to avoid the $250 recovery charge.
First of all, I thought my account was gone, because by the time I tried to have my caregiver try to help me complete the download process back in March, I couldn’t log in, this time though, I was able to. I was also able to get to the download process, (unlike last time,) only to discover that Viddler only offers an .flv download of the video, and only keeps the source files for 30 days after the upload. On the page it said that if I needed my source file, (I wasn’t going to download an .flv if I couldn’t play it in anything,) I could fill out this form and pay a fee, so I did. This is the email that I was sent today:
Thanks for your recent interest in Viddler.
I reviewed the information you have provided and the Viddler Starter Plans look like an excellent fit for None.
Plans start at $50 per month and include:
•Video Hosting & Delivery- Upload and deliver your videos across devices.
•Customization- Customize the viewing experience with advanced settings.
•Security & Privacy- Determine how your videos can be viewed.
•Customer Service- Receive live support via Phone and Helpdesk.
This is the email I sent back to Viddler:
So basically, to get my video source file back, (because I didn’t have a good backup strategy in 2008) when I uploaded it to your service and now you sent me a final… final… absolutely flippin final! notice of deletion of personal accounts, I’ll have to pay $50 for a month plan, then cancel the service? Because I don’t have the source file, and I’m not going to download the flash file because as far as I know, nothing plays .flv files besides VLC, and I’ve heard that VLC is basically inaccessible to screen readers. So yeah, I’ve already pretty much accepted that my video has been lost anyway. I can understand paying $10 or $15 to recover the source file, (although it’s just probably sitting on the server somewhere, and you should just be able to send a link so I can download it,) but I’m not going to pay for a business plan if I’m not going to use it. Guess what? I have no plans to use Viddler after this for anything else.